reachus@ultimateurbanadventures.com
reachus@ultimateurbanadventures.com

FAQ

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How big are your tour groups?

We’re all about getting into the places big tours can’t do, so our tours have a maximum group size of 12 people. This way, we don’t overwhelm the destination and you’re able to have a real experience and immerse yourself in the local environment. On extremely rare occasions there may be slightly more travellers, but in these cases we will try to contact you beforehand to let you know.

Do tours need a minimum number of travellers before they depart?

Nope! Our tours are guaranteed to depart, even with just one passenger. So you could get us all to yourself! Lucky you… However, if you are the only person and would like to move to another day when there are other passengers, please email us info@ultimateurbanadventures.com.

How physically demanding is my tour?

We provide physical ratings for each of our tours, ranging from an easy low to an active high. The physical rating for each trip is listed on our website with the full trip details.

Are your tours accessible for people with physical disabilities?

We try to make our tours accessible whenever we can, but unfortunately, some destinations may be challenging for those with wheelchairs or other assistive devices. Check the accessibility and physical rating for each trip, which are listed with the full trip details on our website.

Are your tours suitable for LGBTQI travellers?

Of course. Everyone should feel comfortable on a tour with us and we know that many of our travellers are part of the LGBTQI community. Just remember to be mindful of local laws and customs.

Can I bring my kids on my tour?

Yes, we have lots of tours that allow children! The minimum age and child policy will be included in the tour description, and children under six are typically free of charge. However, if you require a stroller, please check that the tour is also listed as accessible.

Do you cater for dietary requirements on food tours?

We can cater for dietary requirements on most tours, provided you advise us in advance. When you book your trip, please make a note that you need a modified menu. Our leaders will do everything in their power to ensure your needs are met. Please note, though, that in some destinations there may be limited or no options for dietary needs.